Privacy Policy

At Cenra Solutions, your privacy is important. This policy explains what data we collect, what we don’t collect, and how we use or protect your information.

1. Overview

Cenra Solutions values the privacy of its clients and site visitors. This Privacy Policy explains what data is collected, how it is used, what is not collected, and how Cenra Solutions protects both its clients and itself.

By engaging our services or using our website, you consent to the terms of this policy.

2. What We Collect

Cenra Solutions may collect the following limited information:

• Name, phone number, and email (for communication and scheduling)
• Basic service-related notes (device type, repair history, general tech info)
• Invoicing or payment-related records (for accounting and tax purposes)

Cenra Solutions does not knowingly collect:

• Social Security numbers
• Health records
• Financial account details
• Biometric or geolocation data
• Information from individuals under the age of 13 (see Section 11)

3. What We Don’t Collect or Store

• We do not retain or copy your personal files or data
• We do not store passwords, browser data, or login information
• We do not harvest or sell your personal information
• We do not record or monitor conversations without explicit notice
• We do not track your usage through cookies outside of Google Analytics

We only access data during service, with your consent, and solely for the task at hand.

4. Use of Third-Party Tools

Our website uses Google Analytics and related tools to measure site performance. These tools may use cookies, browser fingerprinting, or IP tracking as part of their functionality. Cenra Solutions does not control the data collected by these services.

You can block cookies or use private browsing to opt out. Use of the site implies agreement with these standard tools.

5. How We Use Your Information

• Contacting you about services or appointments
• Generating invoices, receipts, or tax documentation
• Providing limited internal analytics or service logs

We do not sell, trade, or share this data with outside parties unless legally required.

6. Data Retention & Deletion

Client data stored for legal, tax, or invoice purposes is retained for the minimum time required by law (typically 3–7 years).

Non-essential records are deleted as part of regular system maintenance.

You may request deletion of your service record at any time by emailing support@cenra.cc, unless retention is required by law.

7. Disclosure & Legal Compliance

Cenra Solutions will not disclose your information unless:

• Required by subpoena, court order, or law enforcement
• Necessary to enforce this policy or defend against legal claims
• You provide written consent to do so

We cooperate with law enforcement only when legally obligated and limit disclosures to the minimum necessary.

8. Security Measures

While no system is 100% secure, Cenra Solutions uses reasonable security practices to protect client records, including:

• Secure, encrypted invoicing and cloud storage platforms
• Strong local system access controls
• Strict limits on what is retained or backed up

Cenra Solutions is not liable for data loss due to device failure, internet attacks, or third-party breaches beyond our control.

9. Limitation of Liability

By using our services, you agree that Cenra Solutions is not liable for:

• Any indirect, incidental, or consequential damages
• Claims resulting from third-party tools (e.g., Google Analytics)
• Breaches caused by client negligence or misrepresentation

You acknowledge that you are solely responsible for maintaining secure backups of your own data.

10. Changes to This Policy

This Privacy Policy may be updated periodically. Any updates will be posted to www.cenra.cc/privacy with a revised effective date.

Continued use of our services or website after changes are posted constitutes acceptance of the updated terms.

11. COPPA Compliance

Cenra Solutions does not knowingly collect or solicit data from anyone under the age of 13. If we become aware of such collection, the information will be deleted immediately.

12. Jurisdiction

This policy is governed by the laws of the State of Nebraska, United States. Any disputes arising under this policy shall be resolved in Lancaster County, Nebraska.

13. Contact

For privacy questions, data requests, or complaints, contact:

Cenra Solutions
Email: support@cenra.cc
City: Lincoln, NE, USA

We may update this policy occasionally to reflect business changes. The effective date will always be listed at the top.